Privacy Policy
ZESSTBITES INTERNATIONAL PVT. LTD.
PRIVACY POLICY
1. INTRODUCTION
Welcome to ZesstBites International Pvt. Ltd. (“ZesstBites”, “we”, “our”, “us”). We value your trust and are committed to protecting your privacy.
This Privacy Policy outlines how we collect, use, store, process, and safeguard your personal information when you use our services, visit our websites or apps, interact with our outlets or franchises, or engage with us through digital, in-store, or third-party platforms.
By using our services, you consent to the practices described in this policy.
2. WHO WE ARE
ZesstBites International Pvt. Ltd. is a food and beverage company operating quick-service restaurants (QSRs), cafés, retail outlets, and an online ordering platform under the brand name ZesstBites.
We operate across India and other international markets through company-owned and franchised models.
Our website is: www.zesstbites.com
3. INFORMATION WE COLLECT
We collect different types of data based on your interaction with our brand.
a) Personal Identifiable Information (PII):
• Full Name
• Email Address
• Phone Number
• Billing/Shipping Address
• Date of Birth
• Payment Details (masked/encrypted)
• Identification documents (for contests, hiring, etc.)
b) Technical Information:
• IP Address
• Browser Type
• Device Information
• Location Data (Geo-IP or Mobile GPS)
• Cookies and Web Beacons
• Access Logs and User Behavior.
c) Transactional Information:
Purchase History
• Delivery Preferences
• Ratings & Reviews
• Loyalty Points or Coupons
• Support Requests
d) Franchise / Vendor / Employee Data (where applicable):
• PAN / GSTIN / Company Details
• Legal Agreements and IDs
• Bank Details for Payouts
4. HOW WE COLLECT YOUR DATA
We collect your data through:
• Online orders via our website or mobile app
• In-store order registration or loyalty programs
• Account creation or newsletter sign-up
• Social media interaction or chatbot conversations
• Feedback, surveys, or contests
• Franchise, vendor, or job application forms
5. WHY WE COLLECT & PROCESS YOUR DATA
We collect data to:
• Deliver food and beverages efficiently
• Communicate order status, offers, and alerts
• Improve services and customer satisfaction
• Analyze trends, preferences, and performance
• Offer loyalty points, discounts, or rewards
• Detect fraud, bugs, or abusive usage
• Fulfill legal or contractual obligations
We do not sell your data to third parties.
6. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies, pixels, and similar technologies to:
• Store login sessions and cart data
• Measure site usage and improve UX
• Provide personalized offers or suggestions
• Enable analytics and advertising integrations (like Google, Facebook)
You can manage cookie preferences in your browser settings.
7. HOW WE STORE AND PROTECT YOUR INFORMATION
ZesstBites uses robust security protocols:
• SSL encryption for website and app
• Secure payment gateways (PCI-DSS Compliant)
• Firewalls and intrusion detection
• Role-based access and authentication
• Daily backups and cloud redundancy
We retain customer data only for as long as necessary to fulfil the intended purpose or as required by law.
8. DATA SHARING & THIRD PARTIES
We do not share your personal data for profit.
However, we may share it with trusted partners under these conditions:
a) Service Providers:
Delivery partners, payment processors, cloud services, and IT vendors – all under strict data agreements.
b) Franchise Locations:
When fulfilling local orders or managing loyalty points, franchisees may access limited data under franchise policy.
c) Legal Authorities:
When required by law, court order, or government authority.
9. USER RIGHTS (INDIA & GDPR COMPLIANT)
As a customer, you have the right to:
• Access your personal data
• Correct inaccurate data
• Withdraw Consent at any time
• Request Data Deletion (“Right to be Forgotten”)
• Restrict or Object to certain data uses
• Portability of your data (in structured formats)
You can exercise these rights by emailing: privacy@zesstbites.com
10. INTERNATIONAL USERS
If you are accessing our services from outside India:
• Your data may be transferred to, stored, and processed in India or other countries where we or our service providers operate.
• We take all steps necessary to ensure data protection in accordance with applicable local and international laws.
11. CHILDREN’S PRIVACY
Our services are not intended for minors below the age of 13 without parental or guardian consent.
If we learn that we have collected data from a child under 13 without appropriate verification, we will delete it immediately.
12. EMAIL, SMS, & WHATSAPP COMMUNICATIONS
By registering on our platform or making a purchase, you may receive:
• Order confirmations and status updates
• Promotional offers and product announcements
• Loyalty and rewards updates
• Service feedback requests
You can opt out anytime using the unsubscribe link in emails or by replying “STOP” to SMS/WhatsApp messages.
13. DATA RETENTION POLICY
• Customer data: retained for up to 7 years or until you request deletion
• Transactional records: retained for statutory audit and legal compliance
• Employee, vendor, and franchise data: retained as per legal contracts
Upon account closure or inactivity, your data may be archived or anonymized.
14. DATA BREACH POLICY
In case of any data breach:
• We will notify affected users within 72 hours
• We will inform relevant authorities, if required
• We will take remedial steps and ensure root cause closure
You can report any suspected breach to: ithelp@zesstbites.com
15. THIRD-PARTY LINKS & EMBEDS
Our site may include links to third-party websites (e.g., food aggregators, payment gateways, social media).
We are not responsible for the privacy practices or content of those sites. Please review their respective privacy policies before engaging.
16. SOCIAL MEDIA INTEGRATIONS
We may offer options to:
• Login via Google/Facebook
• Share posts or offers via Instagram, X (Twitter), WhatsApp
• Use social media chat support
These tools may collect personal data governed by their own privacy terms. We do not control how they use your data.
17. POLICY FOR FRANCHISEES, VENDORS, AND EMPLOYEES
All stakeholders engaged with ZesstBites on business, employment, or franchise terms must:
• Sign applicable NDAs and privacy covenants
• Adhere to IT and data protection policies
• Ensure secure data handling in their systems
• Report and respond to any data leak or misuse promptly
Failure to comply may result in suspension or termination.
18. POLICY UPDATES & NOTIFICATIONS
We may update this Privacy Policy from time to time.
All updates will be:
• Published on our website under “Privacy Policy”
• Dated with the “Last Updated” notice
• Communicated via email/SMS in case of significant changes
Your continued use of our services after updates means acceptance of the revised policy.
19. HOW TO CONTACT US
If you have any questions, concerns, or requests regarding your personal information, please contact:
ZesstBites International Pvt. Ltd. – Privacy Team
Registered Address – Hyderabad, India
mailto:
20. LEGAL DISCLAIMER
This Privacy Policy is subject to applicable laws of the Republic of India and international data protection laws.
Any dispute shall be subject to the jurisdiction of courts located in Hyderabad, India.
Last Updated: July 30, 2025
© ZesstBites International Pvt. Ltd. – All Rights Reserved
