Refund & Cancellation Policy

ZesstBites – Refund & Cancellation Policy

At ZesstBites International Pvt. Ltd., we aim to ensure customer satisfaction with every purchase or transaction. This policy outlines the terms under which refunds or cancellations may be processed.

1. Online Food Orders

  • Order Cancellation:
    Once an order is placed and confirmed, it cannot be cancelled or modified through the website. However, in special cases (e.g., duplicate orders, technical errors), you may contact customer support immediately for assistance.
  • Refunds                 
  • Refunds will only be processed if:
  • The order was paid for but not delivered.

  • There was a clear quality or packaging issue (with evidence).

  • An item was missing or incorrect, and replacement was declined.

    All refund claims must be submitted within 24 hours of order delivery.

    Refund Method:
  • Approved refunds will be processed to the original payment method within 7–10 business days..

2. Franchise or Business Inquiries
Consultation Fees:

  • Any paid application or consultation fee for franchise opportunities is non-refundable, unless otherwise stated in writing.
  • Project Withdrawals:   If a franchise applicant withdraws voluntarily after document submission, fees already paid are non-refundable.
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3. Events & Workshop Registrations
  • Cancellation Window:
    Cancellation requests for paid events must be submitted at least 48 hours prior to the event start time to be eligible for a partial refund (subject to admin fee).

  • No-Shows:

No refunds will be provided for non-attendance without prior cancellation notice.

4.   Exceptions

Refunds and cancellations may be granted in exceptional situations at the sole discretion of ZesstBites management. In all cases, proof of transaction and communication may be required.

5. Contact for Support

To request a cancellation or refund, contact our team at:

7. Policy Updates

This policy may be revised periodically. Please review this page for any changes before making a transaction.